Hi everyone! Happy Friday!
An email will be hitting everyone’s inbox within a few minutes (for those subscribed, anyway), regarding HL15 production updates, but we’ll also include the same copy below for convenience sake. And for anyone who doesn’t receive our emails.
I’d also like to take this opportunity to introduce @Vikram-45Drives to the forum. Vikram is our newest team member, and the 45HomeLab Ecommerce Coordinator. He will be your main point of contact by email regarding all further updates, so you’re sure to know his name in the days and weeks ahead. He is a fantastic addition to the team, and will soon be a regular presence here on the forums too.
Enjoy your weekend,
First off, thank you for your purchase of the new HL15. It is because of innovators like yourself that we offered this product to begin with. Everyone at 45HomeLab strongly appreciates your support, and we are very excited for you to get your hands on the HL15.
We have been absolutely blown away by the response from the community, which has exceeded our expectations. Here is an update on where things stand:
Your order has been received, and it has been queued for production. We are currently waiting for the arrival of a few essential parts which are scheduled to arrive next week.
In the meantime, we have done everything we can to ensure that the HL15 will be ready for you as quickly as possible. We have prebuilt everything we could, so when we receive the final parts, we will quickly begin full assembly.
We will notify you by email when your unit is entering production. You can then expect it to ship 2-3 days after that. Once your HL15 has finished production, a personalized email update will be sent that has the details of your order; including a confirmation of completion, along with a tracking number.
In the meantime, we encourage you to sign up to the 45HomeLab Forum. It is a great place to discuss homelab hardware, software and more. Our team members are there to help with answering questions. If email is preferred, please do not hesitate to reach out to firstname.lastname@example.org. We would be more than happy to assist in any way that we can.
This is a very exciting time, and we are anxiously awaiting – just like you – to be able to deliver your HL15 very soon. Thank you again.
The 45HomeLab Team.