I was confused why I was having so much trouble removing the top panel of my case, and only realized after I was about to put the motherboard into my case that the back wall of the case was bent inwards, I assume from a drop/impact, or from too much stuff being placed on top of the box during shipping. I was able to bend it back into the right shape, but it kinda sucks paying $800 for a case and it being delivered in a damaged state (even though the box was more-or-less in good condition).
Might I suggest either reinforcing that section of the case for shipping, or using more rigid boxes? That section seems like a weak area in general.
FWIW, some servers I have purchased have come packed in expanding foam that molded itself to the contents, something like
It’s probably awful for the environment, but might help prevent some of the shipping damage being reported if crates aren’t being used. Just a thought.
Every server I have ever purchased, including used ones from E-Bay, Facebook Groups, etc… has come packaged like that vase.
That’s lucky, a seller once shipped me a HP c7000 enclosure via UPS Ground in a cardboard box with very little packing around it.
As expected that c7000 crossed the rainbow bridge and is currently powering blade servers in the sky.
Seller was a bit of a jerk about it but eBay took one look at the claim and gave us all our money back.
That is a great idea. I’ll talk to the team to see if this is something we can look at using instead of the foam inserts we are using now
@neoform, Please reach out to email@example.com so we can investigate this issue and see the damage. They will be happy to assist you.
I was too eager to get my nas up and running, I didn’t take any photos of the damage prior to bending it back into shape. It was bent inwards about an inch. Box looked a little ragged, but no puncture holes (I think).
Mine was a little tweaked in the same spot as well. I pushed it back into place.
Perhaps double boxing, with a small bit of cardboard filler between an outer and inner box layer?
This allows you to use a generic outer box with zero branding and the inner box can be a nicer quality box.
Use this to ship a lot of things that can get damaged in transit.
Same here. Not big enough of a deal once I was able to bend it back. That box had quite the trip.
I received my HL15 today and had the same issue. Back wall is bent and also the lip on the front of the top cover to which the face plate attaches to was bent on one side. I will try to bend the parts to their correct form once I have confirmed that the system is booting up fine and that the internal components aren’t damaged.
Sorry to hear this. Please send us an email at firstname.lastname@example.org with some pictures if you can. We will also be more than happy to assist with and/or rectify any issues that may have arisen as a result.
Hi @Ashley-45Drives , sure I will snap some photos tomorrow and email them to you.
I thought the shipping company rolled mine in from down the street. All the corners were bashed in.
The back was also bent, but I was able to push it back into shape.
I agree I would like to see the corners stiffened up a bit. I still think the shipping company was a little rough on it.
It is up and running and everything seems to be good so far.
Shout out to 45drives for sending me a new back plate free of charge which I received today! However unfortunately, I may have come across another QC issue on my fully-built unit.
Since the back plate on my unit was bent inward quite severely, the IO shield was wedged between the motherboard and the back plate. So in order to remove the plate, I had to unseat the motherboard for easier access to the IO shield. This is when I noticed that several of the screws that attach the motherboard to the standoffs were extremely tight - so tight that it was a real struggle to loosen them with with a manual screw driver. Eventually I used an electric screw driver and got all of them off except one where the screw head is now stripped. Therefore I am unable to install the new back plate with the IO shield. I will work on removing the damaged screw tomorrow.
Anyways to me it seems that the screws were over-torqued… atleast on my unit.
I understand how you feel, and I want to make sure I do my best to help you out. Can you please send me an email at email@example.com with some pictures so that I can escalate this and do my best to help you out?
Please let me know at firstname.lastname@example.org if you face any issues with the unit because of the damage to it during shipping, and I will do my best to help you out.
Really? Ive had a few networks switches like that, but of the 100+ Dell servers I’ve gotten in, it’s always been some kind of pre-cut foam “bars”.
Not meaning this to come off as “I don’t believe you”. Really just genuinely curious, as I’ve not seen the formed stuff.