This would be pure speculation on my part, but I could see a case where this is possible even though the system was tested. It’s risky to ship a computer with a heavy cards installed like GPU’s. It can lead to not just broken cards but also broken PCIe slots and motherboards. Computer companies who do ship with cards installed go to great lengths to support the GPU’s through various packaging material. Knowing that my customers are not the average computer user, I would personally opt to uninstall the card and pack it in the box with the unit to be reinstalled later. Unfortunately, this opens the process up to human error and someone forgetting to put said GPU in the box.
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So you have an SFP RJ45 transceiver? What happens if you plug that into the HL15? And either connect your laptop to the HL15 with a static IP, or run the other end of the RJ45 cable to one of the RJ45 ports on the switch?
I did see this page;
which seems to explicitly not list SFP DAC cables. I don’t know if that means the Ubiquity only supports SFP Fiber and RJ45, or if it just means they don’t sell SFP DAC on their store but it would still be supported. I haven’t heard of SFP ports only supporting certain physical connection types, but just thought I’d point it out.
I have tried booting a different OS and the NICs still don’t get connectivity. I have tried plugging directly into the HL15 and no luck either. I have reached back out to 45 Drives for troubleshooting as I just got this and cannot get the NICs to work. I’ll keep you all posted on what they are able to do.
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wanted to give an update. worked with 45drives and they sent me a new motherboard. swapped it out and everything works. all this and it was just the NICs were bad on the motherboard.
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Glad you got it sorted, and that you reported back, so that we know to not put this possibility so far down on the list in the future. I would have thought Supermicro or 45HL would have caught that in their QC and burn-in.
It’s good to hear you got everything going finally. Always sucks to buy tech only to have it be DOA when you’re most excited. Unfortunately, these things happen but sounds like 45HomeLab took care of you.