Hey @BVD,
I apologize for the delayed response, I have sent you an email with further communication regarding your request.
Thank you for your patience.
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Hey @urbanracer34,
I appreciate your interest on the 8bay server. I am pleased to let you know that we are really close to offer the unit on our webstore and you will also receive a newsletter informing you about the release as soon as we launch the pre sales.
Thank you,
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Hello @Vikram-45HomeLabs,
I was wondering how soon the 8bay server will be put on sale?
Thanks,
urban
Hi @urbanracer34,
We are Estimating to start sale by mid May 2024.
We are excited about the 4 and 8 bay unit and working diligently to get it to our customers ASAP.
Thank you,
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Thanks for the headās up! Iām excited as well!
@Vikram-45HomeLabs Sorry to bother again but I was wondering how many CAD a 8-bay server will cost?
Hey @urbanracer34,
I am happy to answer your questions, please keep following up with me as we are also as excited as you are with our upcoming products.
Unfortunately, we did not reach a point where we can finalize the pricing, as the product is still under development. I can give a little inside information, we are currently reworking the latching mechanism for securing the drives, along with the mechanical design of the server.
Thank you,
Iām waiting on the excellent rumor of Noctua fans as an option 
Looking forward to hearing more about it.
I see that 45Drives now offers a compute server. I looked at your main site and did not see itā¦ but maybe that was my mistake. Interested in finding out more so if you could provide a link or info in a replyā¦ thanks
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Itās listed below the Proxinator VM servers. This anchor link should scroll you down to it;
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My feedback for the store:
- Estimated time to receive the product is missing, at least a ballpark number would be nice to have
- Shopping from the EU displays $0 as VAT, maybe display a message that those depend on each country when shipping address is outside of NA?
- Shipping costs also display as $0. This might be a me problem, but displaying āFreeā is much more informative than just 0 dollars
- Specifically for the sliding rails, guidance on how to measure your rack depth (ideally with pictures) and chosing the apropriate rails. Again, probably a me issue, but a nice to have
- When completing the order, Iāve come to expect a review page before clicking the final purchase button which wasnāt present on the store
Additionally, the YouTube videos are very nice and informative, those came in very handy when choosing cables for my build, but it is hard to guess that it even exists, as Iāve only seen it referenced in a short on the main page.
I consider myself pretty knowledgeable on hardware, but when it comes to server hardware I had a few gaps that would have been nice to be addressed by the store page directly. Maybe this is the case for other buyers as well and having additional information directly from 45HL would feel more reassuring than having to research it on your own and guess what solution suits your particular case (pun intended).
All in all, my experience buying the HL15 was pretty seamless, improvements are always welcome though 
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I donāt think there is any trick to measuring for rails, it is just the distance between the front and back posts where the rails would click into the holes in the posts. The descriptions in the store are horribly copy/pasted from the Supermicro site though by someone non-technical, they confusingly talk about chassis width which is irrelevant. The critical thing to know is;
Regular rail: telescopes from 26.5" to 36.4"
Short rail: telescopes from 19.6ā to 27ā
The only issue I can see then, knowing this, if you are within say 0.5" of the max or min extension for one of the rails. I assume the measurement does not include the tabs that click into the post holes, but i donāt know that.
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I now know that, but when starting to research this, even though it seems kind of obvious, I was unsure.
Minimum dimensions are not specified either. I am nitpicking, but again, having to go to the detailed specs on the Supermicro website to know which one to choose is not ideal IMO.
Mine measures 27Ā¼ from rail to rail, so I was unsure when picking one. It has yet to arrive, so hopefully I made the right choice (regular one)
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Not nitpicking. The descriptions definitely need improvement. You arenāt the first person to comment about that.
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Hey @Nahue @DigitalGarden,
I appreciate the feedback, and we are looking into this now, and we will do our best to make the changes necessary to make our webstore more user-friendly.
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Typically i seen 3 measurements on rails, how far it pulls out, and the min and max of rack depth
Hey! Itās me again.
I have yet another suggestion for the store.
I just received a shipment from 45HL, which contained only half of my order. At first, I panicked a bit, as it only included the bottle opener, which, one could argue, is the less important of the two itemsā¦
Hereās the order I placed for context:
After a bit of checking, I realized this was on me. Reviewing the email I received, it clearly said:
Shipment Details:
Quantity: 1 - Line Item #002: 45HomeLab Bottle Opener
So, I shouldnāt have expected my HL15 to be part of that parcel. That said, I was definitely expecting the HL15 alongside the bottle opener, mainly due to the Shipped status on my Order history.
Hereās what Iād propose for such situations (whenever more than one item is part of a single order, I presume):
- Ship items together by default or offer an option to wait for all items to be shipped together, potentially delaying the whole order (free green/eco points awarded to 45HL).
- Clearly indicate that multiple deliveries are expected in the Order history, possibly by showing more than one
Order Placed - In Production - Shipped - Deliveredprogress bar.
In any case, as a customer, Iād like to be informed of these kinds of details. I was really looking forward to building my shiny new HL15 tonight, but I can only assume it hasnāt even shipped yet. I think Iāll survive, but if Iād had this information earlier, my expectations could have been managed much better.
I hope this helps refine the shopping experience.
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Hey @Nahue,
I appreciate your valuable feedback again. I have forwarded this to our team, and I am happy to let you know that we have been working on your previous feedback and you might notice some changes on our webstore too.
Keep sending me your feedback so that we can make your shopping experience better.
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